When it comes to protecting your home, an AMC in Dubai (annual maintenance contract) offers peace of mind by ensuring that essential services like AC, electrical, and plumbing are covered year-round. However, not all contracts are created equal. Comparing them can feel like comparing apples to oranges – especially when some details are hidden in the fine print. To help you make an informed decision, here are 10 key questions to ask when evaluating annual maintenance contracts in Dubai.

Is 24/7 Service Included?

Having access to emergency home maintenance in Dubai is essential. Some companies only offer support during regular business hours, leaving you stranded in case of an emergency after 6PM. Make sure the contract includes round-the-clock service with scheduled out-of-hours teams instead of sleepy day-time workers, so you’re covered no matter when an issue arises. There’s nothing worse than needing AC repair services in the middle of summer – and not being able to get it.

What Does the Contract Cover?

It’s crucial to understand what’s included in the AMC contract. Does it cover all necessary repairs, or are certain services excluded? Look for a contract that includes AC service and repairs, electrical maintenance and checks, and plumbing maintenance, with no hidden exclusions.

Are Labour Costs Covered?

Some companies charge extra for labour, even for repairs that fall under the contract. Ensure that you select a comprehensive annual maintenance contract that covers labour costs fully, so you’re not hit with unexpected bills.

Are Small Parts and Consumables Included?

Minor parts and consumables can add up over time. Always conduct a thorough contract review and check if it includes these items, as some companies may charge extra for them.

What is the Emergency Response Time?

When something goes wrong, you need it fixed fast. Ask about the average response time for emergencies and standard service calls. Ask how many teams your proposed service provider has? The more teams, the quicker the likely response, the better the service provided.

How Often Are Maintenance Checks Conducted?

Regular house maintenance checks are key to preventing major issues. Find out how often the company will perform these checks – quarterly, bi-annually, or annually – and what each visit entails. Many companies only undertake one ‘major’ service whereas every visit should be a full check and service of all critical systems.

Are Emergency Callouts Extra?

Some companies may offer a lower initial quote but charge extra for emergency callouts. Ensure that your contract includes a fair number of emergency and standard callouts, without additional charges.

Is There a Customer Support Hotline?

Emergency home maintenance in Dubai requires a dedicated in-house customer support line for quick and effective communication. Check if the company offers a dedicated company-run hotline and whether it’s available 24/7.

What Is the Company’s Reputation?

Annual maintenance contract benefits don’t always tell the full story. Research the company’s reputation by reading Google reviews and asking for references. A company with a proven track record is more likely to deliver on its promises.

What Are the Payment Terms?

Finally, consider the payment terms. Is the contract paid upfront, or are there flexible payment plans? Understanding this can help you manage your budget more effectively.

Conclusion

When comparing annual maintenance contracts, it’s vital to look beyond the initial quote. By asking these 10 questions, you can ensure that you’re comparing like-for-like and choosing a contract that provides real value, comprehensive coverage, and peace of mind. Remember, a lower price tag doesn’t always mean better service – it’s the details that make the difference.

We Will Fix It offers annual maintenance contracts for residential and, increasingly, commercial properties. Our coverage is unrivalled in Dubai, offering:

• 24/7/365 customer care and emergency assistance
• 90-minute-to-doorstep emergency response
• Dedicated in-house bookings team taking your free call or Whatsapp message 24 hours a day
• Over 40 highly trained maintenance teams available to help when you need it most
• Free labour for replacement AC, electrical and plumbing hardware
• Free small parts and consumables (see contract for details)
• 12-month warranty on all parts supplied
• Fixed discounts on all other services year-round
• Unrivalled local knowledge and over 15 years of experience
• 4.7 stars with over 1,700 genuine Google reviews
• Flexible payment plans; you can opt for monthly payments